Research, analysis, and ideas from AlphaVu.

A mid-size Southern transit agency changed how it enforces fares. What its own riders were saying, not the national argument, decided what it said publicly.

The changing cost of uncovering insights

And why it's not the same thing as a finding, a dashboard alert, or a weekly summary.

AI-driven continuous prediction reveals a 42-point gap between rider satisfaction and safety perception — invisible to traditional surveys.

Early AI mistakes were easy to laugh off. Today's hallucinations are harder to spot, easier to spread, and more dangerous.

With a growing number of users adopting the new social media platform, how should public agencies consider their involvement in Bluesky?

AI will reshape the customer satisfaction landscape in 2025, and here's why that's good news for both businesses and their customers.

AlphaVu's real-time social media insights help transit systems show preparation and responsiveness for large special events.

Since the pandemic, public meetings are becoming less representative of consumer sentiment. AlphaVu shows a better way.